Shipping policy

Shipping Policy Effective Date: October 16, 2025
1. Shipping Area We currently only ship orders within Switzerland. Orders with delivery addresses outside of Switzerland cannot be processed.
2. Processing Time Orders are typically processed and shipped within 2–5 business days after payment has been received. Please note that processing times may vary depending on product availability or order volume.
3. Shipping Costs Shipping costs are displayed during checkout and depend on the size, weight, and destination of your order. Any applicable shipping fees must be paid at the time of purchase.
4. Delivery Times Estimated delivery times within Switzerland are usually 2–7 business days after dispatch. We are not responsible for delays caused by the shipping carrier or factors beyond our control (e.g., weather, customs, strikes).
5. Shipping Provider Deliveries are handled by reputable Swiss shipping service providers such as Swiss Post or equivalent. You will receive a confirmation email once your order has been shipped, which may include a tracking number if available.
6. Incorrect or Incomplete Address Please ensure that your shipping information is complete and accurate. We are not responsible for undeliverable packages due to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages If your order arrives damaged or does not arrive at all, please contact us at timon.borcherding@gmx.ch within 7 days of the expected delivery date. We will assist you in resolving the issue with the shipping carrier.
8. Returns and Exchanges At the moment, we are unable to process returns or exchanges. Please choose your order carefully.
9. Contact If you have any questions regarding shipping or delivery, please contact us at: timon.borcherding@gmx.ch
© 2025 Timon Borcherding – All rights reserved.